At Rural Clicks, we are committed to providing you with high-quality service-based goods. We understand that circumstances may change, and you may need to cancel or seek a refund for the services you have purchased. Please review our refund policy outlined below for a clear understanding of our terms and conditions.
Cancellation of Website Development Services:
If you have purchased website development services and choose to cancel your order once work has already begun, we will calculate your refund on a pro-rata basis. This means that you will receive a refund based on the work completed up to the point of cancellation. Please note that any costs incurred up to that point will be deducted from the refund amount.
Monthly Subscription Packages:
All monthly subscription packages offered by Rural Clicks have a minimum commitment period of 3 months. If you decide to cancel your subscription within the initial 14 days of your subscription start date, you will receive a full refund less a £50 cancellation fee.
Cancellation within the Initial 3-Month Period:
If you choose to cancel your subscription after the initial 14 days but within the first 3 months, you will receive a refund based on the full remaining months. We will calculate your refund by subtracting the completed months from the total subscription period, and you will be refunded the remaining months.
Cancellation After the 3-Month Period:
Once you have completed the initial 3-month commitment period, there will be no cancellation fee, and you can cancel your subscription at any time without any additional charges. Your subscription will be ended after the full month in which the cancellation is processed.
Refund Process:
To request a refund or initiate a cancellation, please contact our customer support team at hello@ruralclicks.co.uk. We will guide you through the process and ensure a prompt and fair resolution.
Exceptions:
Please note that this refund policy applies to service-based goods and does not cover physical products or any additional terms that may be specified in individual service agreements. In the event of any conflict between this policy and specific service agreements, the terms of the service agreement will prevail.
Use of Data for Marketing Purposes:
By using our services and providing your personal information, you consent to the use of your data for marketing purposes as outlined in these terms and conditions. Please read this section carefully to understand how your data may be utilised for marketing activities.
- Consent: When you use our services and provide us with your personal information, you are giving us your explicit consent to use this information for marketing purposes. This includes, but is not limited to, sending you promotional offers, newsletters, product recommendations, and other marketing communications.
- Types of Marketing Communications: The data provided may be used to send you information about our products, services, promotions, events, and other relevant marketing content. This may include emails, text messages, phone calls, or direct mail.
- Customisation: We may use your data to customise marketing communications based on your preferences, interactions with our services, and other information we have about you. This enables us to provide you with more personalised and relevant content.
- Opt-Out: We respect your right to control the use of your data for marketing purposes. You have the option to opt out of receiving marketing communications from us at any time. You can do so by following the unsubscribe instructions in our emails, adjusting your communication preferences in your account settings, or contacting our customer support.
- Data Sharing: We do not sell your personal information to third parties for marketing purposes. However, we may share your data with trusted third-party service providers who assist us in conducting marketing activities on our behalf. These service providers are contractually obligated to handle your data securely and in compliance with applicable data protection laws.
- Data Protection: We take data security and privacy seriously. We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, and destruction.
- Compliance with Laws: We will comply with all applicable data protection and privacy laws and regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), in our use of your data for marketing purposes.
- Children’s Privacy: We do not knowingly collect or use personal information from individuals under the age of 16 for marketing purposes. If you believe that a minor has provided us with their data without parental consent, please contact us, and we will take appropriate steps to address the issue.
By using our services and providing your personal information, you acknowledge that you have read and understood this section regarding the use of data for marketing purposes. If you have any questions or concerns, please feel free to contact us to seek clarification or request additional information regarding our data handling practices. Your privacy and trust are of utmost importance to us.
Additional Terms:
- Initiation or continuation of each of our monthly services will be contingent upon the receipt of full payment.
- Monthly reports will be generated for evaluation.
- It is important to note that remunerating for our services does not ensure an increase in followers or engagements.
- Please be advised that our advertising management fees are distinct from the designated monthly advertisement expenditure.
- All incurred travel expenses pertaining to photo and videography assignments will be invoiced to the client.
Rural Clicks reserves the right to modify this refund policy as needed. Any changes will be communicated to our customers through our official website or direct communication channels.
Effective Date: 1st November 2023
We appreciate your business and thank you for choosing Rural Clicks. If you have any questions or require further clarification on our refund policy, please do not hesitate to contact us.